Frequently Asked Questions

  • We currently offer ground shipping with tracking within the US mainland only (48 states) and do not offer international shipping.

    Orders are processed within 5 business* days (Monday-Friday) after purchase. This is the time taken to carefully process and package your handmade items for shipping.

    After your order is processed, depending on the shipping destination, ground shipping typically takes 2-5 business* days.

    *Business days exclude weekends and US holidays. Please note that processing times can increase following holidays.

    We are committed to getting your order to you on time, however, there are times when delivery of an order may be delayed due to factors outside of our control such as bad weather or delays from the carrier.

  • We hope that you love your purchase.

    • You have 14 days from the date of delivery to return an order.

    • The customer is responsible for paying for the costs of shipping an order back to us. Original costs of shipping are non-refundable.

    • Returned orders must have an evidence of purchase directly from us, be in the original packaging and unused state and in the same condition as it was shipped out.

    • Specifically for the return of tiles, as these are fragile and made of ceramic, please ensure that they are suitably wrapped individually with padding such as packing bubbles to prevent damage while in transit back to us.

    • We will not process returns for damaged items. Such damages include but is not limited to tears, stains, cracks, scratches etc.

    • Ensure that the old label is removed on your packaging before affixing your return label.

    • Once received and inspected, the applicable refund amount will be issued back to the original method of payment within 7 business days. Depending on the method of payment, it may take longer for your bank to process the refund amount.

    • If a return of an order is required because we made an error, we will cover the costs of the return.

    • For orders that are returned through no fault of ours, the responsibility and costs for shipping the order will fall on the customer.

    • Sale items are not eligible for return.

    • To request a return, please email hello@ifeya.shop

  • This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Ifeya.shop.

    PERSONAL INFORMATION WE COLLECT
    When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the our website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our website, and information about how you interact with our website. We refer to this automatically-collected information as “Device Information”.

    We collect Device Information using the following technologies:
    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
    - “Log files” track actions occurring on the our website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

    Additionally, when you make a purchase or attempt to make a purchase through our website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers/ Paypal Account), email address, and phone number. We refer to this information as “Order Information”.

    When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

    HOW DO WE USE YOUR PERSONAL INFORMATION?
    We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
    - Communicate with you;
    - Screen our orders for potential risk or fraud; and
    - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

    We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with our website, and to assess the success of our marketing and advertising campaigns).

    SHARING YOUR PERSONAL INFORMATION
    We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to such information to do that work.

    Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

    BEHAVIOURAL ADVERTISING
    We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

    You can opt out of targeted advertising by using the links below:
    - Google: https://www.google.com/settings/ads/anonymous

    Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

    DO NOT TRACK
    Please note that we do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser.

    YOUR RIGHTS

    If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

    Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through our website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

    DATA RETENTION
    When you place an order through our website, we will maintain your Order Information for our records unless and until you ask us to delete this information.

    CHANGES
    We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

    CONTACT US

    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@ifeya.shop

  • Please note that our current product selection is handmade and variation is to be expected between items in the same batch and will not be considered damaged.

    For the tote bags, please note that the hand-painted letters may not be symmetrical due to the coarse nature of the jute fabric. We consider this an aesthetic variation and not a damage.

    We commit to sustainability by using upcycled materials for our tote bags. While the hidden parts may use different materials and textures, it does not impact the beauty of the tote bag you will receive.

    For the tiles, there may be slight textures or grooves on the surface due to the ceramic material and the method of production. This is not considered a damage.

    Damage to product packaging does not qualify for a refund.

    If your purchase is damaged upon delivery, please send an email to us with evidence of purchase from us and pictures showing the damage within 7 days of the delivery date.

    We will cover the shipping costs of returning a damaged item to us.

    Please note that we are unable to guarantee a replacement for items returned to us due to the handmade nature of items and our principles of small batch production.